info@belvoirandover.com

18 Bridge Street, Andover, Hants SP10 1BH                                                                                                       

 01264 366611                                                       

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01264 366611

Opening Hours: Mon-Fri 9am - 6pm

                        Sat    9am - 4pm

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Privacy Policy

We are committed to protecting and respecting your personal information and privacy.

This Policy explains when and why we collect personal information about you, we may change this Policy from time to time.

Any questions regarding this Policy and our privacy practices should be sent by email to info@belvoirandover.com or by writing to Belvoir Andover, 18 Bridge Street, Andover, Hampshire SP10 1BH.

Who are we?

We are Rookwood Ltd t/a Belvoir Andover, a company registered in England with company number 05535689.

How do we collect information from you?

We obtain information about you when you use our website, when you provide it to us or to our franchisees or, occasionally, from third parties.


What type of information do we collect?

The personal information we collect might include your name, address, email address and information regarding what web pages, if any, you access and other personal information.

If you make a payment to us your payment details are not held by us but are collected by our third party payment processors, who specialise in the secure online capture and processing of such transactions.

How is your information used?

We may use your information:

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems only for so long as is necessary for the relevant activity, or as long as is set out in any relevant contract with you.

Who has access to your information?

We will not sell or provide your information to third parties other than to information processors with whom we have entered into written contracts which require the information processors to comply in all respects with the requirements of this Privacy Policy and all legal requirements relating to information privacy.

You can choose

You have a choice about whether or not you wish to receive information from us. If you want to receive communications from us, then you should tick the relevant boxes on the form on which we collect your personal information.

Your rights

You have the right to:

Accessing your information

The accuracy of your information is important. If the personal information you have provided to us changes, if you change email address, or any of the other information we hold, please email us at info@belvoirandover.com or by writing to Belvoir Andover, 18 Bridge Street, Andover, Hampshire SP10 1BH.

Security Measures

We will ensure that your personal information is held securely.

Some of your “non-sensitive” details (such as your email address) may be transmitted over the Internet and this can never be guaranteed to be 100% secure.

‘Cookies’

Our websites use cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies collect statistical information about your browsing actions and patterns and do not identify you as an individual. We use cookies to improve our website and provide you with a better, more personal service. You may switch off cookies.

Other websites

Our websites may contain links to other websites which we do not own but this privacy policy only applies to our website websites. We cannot be responsible for the privacy policies and practices of other sites whether or not you access them using links from our or our franchisees’ websites.

Transferring your information outside of the EU

The information which you provide to us may be transferred to countries outside the European Union (“EU”) if any of our servers or our processors’ servers are located in such a country. These countries may not have equivalent information protection laws to those within the EU. By submitting your personal information, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

Website recording

We may use web site recording services which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal information. Information collected in such a fashion is for our internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

Review of this policy

We keep this policy under regular review. This policy was last updated 17th May 2018.

Our premises

We have CCTV cameras at our premises and at the front door.

UNDER 18?

We are especially concerned to protect the privacy of children. If you are under 18 years of age, please ask your parent/guardian’s permission before providing any personal information and ask them to help you whenever you provide us with any personal information.